Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders & Payments
Simply browse our collection, select your desired size and color, and click "Add to Cart." Proceed to checkout and follow the prompts to complete your purchase.
We accept all major credit and debit cards, as well as UPI, etc.—customize as needed
We begin processing your order right away, but if you need to make a change, please contact us within 1 hour of placing the order at [bootandshoescompany@gmail.com].
Yes, we will assist you to install the template if needed
Shipping & Delivery
We currently ship nationwide. For international shipping availability, please refer to our Shipping Policy or contact our support team.
Standard shipping takes 5–7 business days, and express options are available at checkout. For detailed timelines, visit our Shipping Policy.
Once your order ships, you’ll receive an email with a tracking number and link. You can also track your order under “My Account” on our website.
Returns & Exchanges
We offer hassle-free returns within 7 days of delivery. Items must be unworn, unused, and in their original packaging. Visit our Return Policy for full details.
Simply email us at ask@bootsandshoe.com with your order number and reason for return/exchange. Our team will guide you through the process.
Return shipping charges are the responsibility of the customer unless the product is damaged or incorrect.
Product & Sizing
We follow standard sizing charts. You can refer to our Size Guide for a detailed measurement breakdown and fitting tips.
Yes, most of our shoes fit true to size. If a style runs larger or smaller, we’ll mention it in the product description.
We use premium materials such as genuine leather, vegan alternatives, and durable soles to ensure quality, comfort, and longevity.
Care & Maintenance
Use a soft brush or damp cloth to clean the surface. For leather products, apply a suitable conditioner or polish. Store in a dry place with shoe trees for shape retention.
Yes! We offer a curated range of shoe care accessories—check them out in the Accessories section of our website.
Other Questions
Yes, we do accommodate bulk orders and custom corporate gifting. Please reach out to us at ask@bootsandshoe.com for more information.
You can reach us at ask@bootsandshoe.com or through our Contact Us form.